Shipping & Return Policy

WRONG PRODUCT SHIPPED

If you are shipped a different product than you ordered, please Email Us at customercare@houseofcindy.com within 24 hours of receiving the product. We will provide an RGA # and instructions on how and where to ship them back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.


FREIGHT DAMAGE

A Truck Line freight company may deliver the item(s) you have ordered if they are oversized and noted as freight. You, or persons acting on your behalf, must be present at residence during the time of delivery. If you would like to contact the freight company yourself to schedule your appointment ahead of time, please contact our customer service department.

If you receive a shipment from an order that you placed with HouseofCindy.com with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.

If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.


SHIPPING ON MOST PRODCTS

HouseofCindy.com has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to your door. You are getting the products straight from the source so there is less chance for delay or a middleman handling the shipments


SHIPPING TIME FRAMES

Orders sent via “FED Ground” average 3 – 7 business days once they leave the factory.

Orders sent via FED EX Freight average 3 -10 business days depending on location once the leave the factory.

Please keep in mind that these time frames are AFTER the product leaves the factory.


SHIPPING RATES

HouseofCindy.com automatically calculates your shipping costs at the time of check out in the shopping basket process once an item is placed into your basket with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Shipping costs are for the contiguous 48 states. Please contact Customer Care at customercare@houseofcindy.com for shipping rates to Alaska and Hawaii.


ORDER TRACKING

Once your item has been shipped you will be e-mail your tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on FED EX or another carrier’s website.


MULTIPLE SHIPMENTS

If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).


SHIPPING BACKORDERS

Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we’ve had a chance to update the web-site)

HouseofCindy.com is proud to boast and excellent fill rate. We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. HouseofCindy.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately.

HouseofCindy.com does it’s best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is backordered.

HouseofCindy.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.

Please contact a customer care representative at customercare@houseofcindy.com to check stock and real time availability on all products listed on the HouseofCindy.com website.


RETURN POLICY

If you would like to exchange or return an item purchased in the last 15 days, you will need to request a Return Authorization (RA) number (Note that Custom Orders are not eligible for return or exchange – Please see below for more information). After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item. All Custom Made to Order items are final sale. Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 5 days for a refund or exchange. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it can not be resold, the order will be sent back to you and additional shipping charges will apply. Shipping fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.