FREQUENTLY ASKED QUESTIONS
Q: Why doesn't my pillow look exactly like the one on the website?
All of our products made from one-of-a-kind textiles and are hand dyed. Due to this unique process, the color of the item might vary.
Q: Once I place my order, how long will it take to receive my order?
It takes about 4 - 6 weeks for our team to create your products. After your order leaves our warehouse, it will take on average 1 week to ship via UPS Ground. So on average, it should take about 7 weeks to receive your order.
Q: Where is my order?
Once your order has shipped, you will be receiving an email that includes your tracking number. If you have been waiting over 7 weeks for your order, please reach out to us at orders@houseofcindy.com to find out the status of your order.
Q: How can I avoid shipping fees?
We base our shipping prices off the weight and box size. If you'd like, you can avoid the shipping fees all together by picking up your order at our warehouse in Los Angeles, CA. If that is something you'd like to do, please contact us at orders@houseofcindy.com to coordinate with our team. Our warehouse is open M-F from 8am - 4:30pm.
Q: I really want to customize an item. Is that possible?
Of course!! Please email us at orders@houseofcindy.com so we can confirm that your design is able to be made. The different fabrics we have in-house are: Velvets, Eco-linen, Sherpa Fur, Mud Cloth, Luxe Vintage, & much more. Prices vary.
Q: Can I make changes to an order I already placed?
It is possible to make changes on an order (ie. Size, color, canceling an item) ONLY if the order has not already been placed in production. Once your order is already in production, then we cannot make any changes.