ORDERS
ORDER TRACKING
Once your item has been shipped you will be e-mail your tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on FED EX or another carrier’s website.
WRONG PRODUCT SHIPPED
If you are shipped a different product than you ordered, please Email Us at orders@houseofcindy.com within 48 hours of receiving the product. We will provide an RGA # and instructions on how and where to ship them back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.
CANCELLATIONS AND CHANGES
If you need to cancel or make changes to an order you must contact us the same day that you placed the order at 323-232-2100 or by email at orders@houseofcindy.com. Some orders ship the same day, so we need to know as soon as possible. Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have already been picked or shipped by HouseofCindy.com or the manufacturer. For more information read our Cancellation Policy.
PRODUCTS
For most of our products, we use one-of-a-kind textiles. Pictures are shown for illustration purposes. Actual product may vary to photos shown on website.
CUSTOM PRODUCTS
All custom pieces are not returnable nor refundable. If you have us modify a product in any way or if you order a product in a different size then what we sell, then it is considered a custom item. If are at all uncertain if what you are ordering is considered custom, please contact us to verify.
You have up to 24 hours from the moment the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours custom orders are non-refundable.
If for any reason your custom piece does not arrive with the specifications that you selected when ordering, House of Cindy reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible. While the manufacturers do their best to ensure excellent packaging; occasionally glass fixtures could get damaged at the hands of a delivery carrier in transit. Items received with broken glass ARE NOT considered defective products. HouseofCindy.com and the manufacturer reserve the right to replace the glass as quickly as possible. In these cases, you can contact our customer care department to request replacement glass to be sent to you at no additional cost.
RETURN POLICY
If you would like to exchange or return an item purchased in the last 15 days, you will need to request a Return Authorization (RA) number from orders@houseofcindy.com(Note that Custom Orders are not eligible for return or exchange – Please see below for more information).
After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item. All Custom Made to Order items are final sale. Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 5 days for a refund or exchange. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it can not be resold, the order will be sent back to you and additional shipping charges will apply. Shipping fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.
ORDER CONFIRMATION E-MAIL
Order confirmations are automatically sent to the billing email address given by you during checkout. IN ORDER TO RESERVE YOUR PRODUCT WITH OUR MANUFACTURERS, YOUR CREDIT CARD WILL BE CHARGED THE BALANCE OF YOUR SALES ORDER AT THE TIME YOU PLACE YOUR ORDER. If upon placing your order online, you don’t receive an email confirmation within 48 hours please contact us immediately at orders@houseofcindy.com. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from HouseofCindy.com, a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.
SHIPPING
Unless advised other-wise, our products will be shipped via UPS within the United States and DHL for international orders.
House of Cindy does everything possible to assure a smooth and prompt delivery of your items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items (this includes, custom orders) is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party. We know you’ll enjoy the product that is made especially for you!
SHIPPING TIME FRAMES
Orders sent via “FED Ground” average 3 – 7 business days once they leave the factory.
Orders sent via FED EX Freight average 3 -10 business days depending on location once the leave the factory.
Please keep in mind that these time frames are AFTER the product leaves the factory.
SHIPPING RATES
HouseofCindy.com automatically calculates your shipping costs at the time of check out in the shopping basket process once an item is placed into your basket with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Shipping costs are for the contiguous 48 states. Please contact Customer Care at orders@houseofcindy.com for shipping rates to Alaska and Hawaii.
MULTIPLE SHIPMENTS
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).
SHIPPING BACKORDERS
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we’ve had a chance to update the web-site)
HouseofCindy.com is proud to boast and excellent fill rate. We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. HouseofCindy.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately.
HouseofCindy.com does it’s best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is backordered.
HouseofCindy.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.
Please contact a customer care representative at orders@houseofcindy.com to check stock and real time availability on all products listed on the HouseofCindy.com website.
FREIGHT DAMAGE
A Truck Line freight company may deliver the item(s) you have ordered if they are oversized and noted as freight. You, or persons acting on your behalf, must be present at residence during the time of delivery. If you would like to contact the freight company yourself to schedule your appointment ahead of time, please contact our customer service department.
If you receive a shipment from an order that you placed with HouseofCindy.com with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.
If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.
REFUND POLICY
REFUNDS
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted, a credit is given and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less applicable restocking fees and shipping costs. HouseofCindy.com reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it as been longer than 30 days, please contact our Customer Care Department at orders@houseofcindy.com.
CUSTOM ORDERS
We do not refund or exchange any custom orders. No acceptions.
DISCLAIMERS
This site is provided by House of Cindy, Inc. on an “AS IS” basis. House of Cindy, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the fullest extent permissible by applicable law, House of Cindy, Inc. disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. House of Cindy, Inc. will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. YOUR USE AND BROWSING IN THE WEB SITE ARE AT YOUR OWN RISK.
COPYRIGHT
All content included on this site, such as text, graphics, logos, coding and images are the property of House of Cindy, Inc. or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of House of Cindy, Inc. and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners.
LINKS TO THIRD PARTY SITES
The site may contain links to other third party sites. We are not responsible for the privacy practices or the content of these third party sites.
DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
DATA ACCURACY
House of Cindy, Inc. makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site’s accuracy, correctness or reliability. House of Cindy, Inc. reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, House of Cindy, Inc. will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.
PAYMENTS
SECURE PAYMENT OPTIONS
We accept MasterCard, Visa and American Express credit cards. All transactions are handled through a Pay Pal SSL secure server.
SALES TAX
House of Cindy, Inc., is a registered corporation in the State of California and is responsible for collecting 9.75% state sales tax on all orders shipped within the state. Your shopping basket will automatically calculate this tax on all orders shipped within the state of California.